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Old 11-19-2008, 07:07 PM   #1
Join Date: Aug 2008
Location: Alberta Canada
Posts: 8
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I have been having problems with my dealer since I purchased my boat 3 months ago. Not one dealing has gone smooth with them. The latest is for an issue that was reported a week after I took delivery of the boat. I waited close to 8 weeks for warranty approval, another 3 weeks to get the boat in for the work, only to get a call that there was no warranty for the problem, which was preathorized. The boat was in storage already, a hundred miles from the dealer and has been towed back there, not repaired, only to find out from the dealer that there was indeed warranty, and I can bring the boat back in the spring, again. I Have sent an email out lining all my dealings with this dealership to the general Brunswick address and the dealer.I have also sent A copy by fax to the number that the customer service reply card was sent to. I am looking for an email address for Maxum customer service if available.

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Old 11-19-2008, 09:00 PM   #2

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Location: Everett Wa
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well..welcome to the zoo....this may help...


ask them for an email address or ask to speak to someone or direct you too someone that can help...


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Old 11-20-2008, 04:30 AM   #3
Join Date: Aug 2008
Location: Alberta Canada
Posts: 8

I have received a reply from the email sent to Brunswick's general email address. My email was forwarded to the service manager at US Marine/Maxum. He has forwarded my concerns to the Director of Operations at the corporate office for my dealer. It will be interesting to see what comes of this. I was impressed that I did receive a reply from someone at Maxum and not a standard automated response.
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Old 11-20-2008, 08:21 AM   #4
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Join Date: Aug 2007
Location: england
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Fingers crossed that you get some action,good luck

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Old 11-20-2008, 10:40 PM   #5
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Let us know what happens.
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Old 11-23-2008, 12:43 AM   #6
Lt. Commander

Join Date: Oct 2008
Location: Oshkosh, Wisconsin
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Good luck. I hope it all works out. We forget how nice it is when we have a good dealer in town.
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Old 12-03-2008, 07:57 PM   #7
Join Date: Aug 2008
Location: Alberta Canada
Posts: 8

No reply from the dealer or their corporate office. I did however get ahold of my sales person who was on holiday. He gave me a copy of the warranty authorization as back up to present to the service department next spring as they are shutting down for the winter.
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Old 12-10-2008, 05:31 AM   #8
Lt. JG
Join Date: Mar 2008
Location: Alberta
Posts: 16

As a fellow Maxum owner from Alberta, I know exactly what you are talking about. The trouble is that dealer sells a very large number of Maxums throughout western Canada. Brunswick likes them.

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